Support
The main way to reach the team is the ticket system in our Discord.
Opening a ticket
Run /ticket (or the legacy !ticket) and pick a category from the dropdown:
Application 📝, Bug 🐛, or Support 🛠️. Add a short description if you have one, and a
private channel opens with just you and the team in it.
Once a ticket is open, a team member can claim it, a status button shows where things stand, and closing/reopening is available to you as the ticket creator too. When a ticket closes, a transcript is generated automatically.
What to include in a bug report
- Your in-game name
- What happened
- Where it happened (region or coordinates)
- Roughly when it happened
- A screenshot, if you have one
Other ways to reach us
/suggest <text>in Discord starts a 7-day poll in the suggestions channel/preferencestoggles a weekly summary on or off/helplists the bot’s commands- In-game,
/stuckgets you out if you’re physically stuck
See also: FAQ and Server Rules.